No matter what kind of business youre in, client support is a fundamental part of it. Without your customers, you will be out of business in a short period of time. You not only want to make sure your clients are happy with you, but are sending others to buy from you as well. While many companies may spend hundreds, even thousands of dollars on advertising, nothing beats a new client who was referred by an already happy customer.
Every company at one time or another is going to have some sort of interaction with the people they serve. There are many reasons why a person would want to contact you. They may have a question about a product or service you offer. Maybe they want to find out if you have a certain product or service, or have the ability to get it.
Unfortunately one of the biggest reasons a customer will contact you is because they have a problem or complaint. It can be big or small, because a product isnt working, or is simple not up to their standards, any number of reasons. Every complaint is important, and resolving these issues can mean the difference between having a repeat customer or one that will never buy from you again. In addition, with the power of the internet, they can go to sites and complain about you, trying to prevent others from buying from you or just generally trying to ruin your reputation.
It is important to be able to tackle these issues head on, before they get out of hand. The customer really wants to know that they are dealing with a company that is putting their needs above anyone elses, even if this may not be the case. In addition, they dont want to have to wait around, on hold, or have to leave a voicemail or email. They want to talk to a real person, and it doesnt matter if its in the middle of the night, on a weekend or holiday, they want the matter taken care of regardless.
Luckily, many companies nowadays are using the internet to their advantage. They are using VOIP, short for Voice Over Internet Protocol. If you have ever had the need to contact a company yourself, and were offered to speak to a representative over the internet using real time, this is what VOIP is all about. It allows the client to speak directly to a real person using the internet, and is basically creating a digital format for landline communication. While it is free for your clients to use to contact you, your company needs to establish a VOIP service so it can communicate with clients and even other companies. You will have to establish this with a service provider. You also have to get a sip trunk, which is a direct connection between your company and the VOIP provider, to extend your telephone services beyond your own company and its firewalls with a proper gateway path.
It does seem like its really complicated, and if you are new to all of this, you may want to talk to some experts in the field, who know all about it. You can do so by contacting CommPeak. They offer CommPeak, sip trunk services, as well as a number of other internet based VOIP and communication services for companies around the world. They offer these carrier-wave quality VOIP services at wholesale prices, because they have been in business for a long time, and know how to deliver the highest quality services to you at the lowest prices. So if you really want to put your customers first you really need to upgrade your company to VOIP. Contact CommPeak at their convenient website, www.commpeak.com and get started today. They have number of plans to fit the budget of even a company just starting out.